This privacy policy sets out how we use and protect any information that you provide to We Love Harris Tweed when you use our website.
We respect your right to privacy and are totally committed to protecting it.
We will not disclose information about our customers to third parties except where it is part of providing a service to you as described in this Privacy Policy (PayPal and MailChimp – newsletter)
By accessing, browsing, or using our website and its services, you agree to the collection and use of the information in accordance with this policy.
Your information
Like any other online store, We Love Harris Tweed collects personal information in several ways when you register, place an order, navigate the website or register for a service.
Information we collect whilst you are using our website:
- Products you’ve viewed: we’ll use this to show you recently viewed items.
- Location, IP address, and browser type: we’ll use this for different purposes such as estimating taxes and shipping.
When you place an order with us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, payment card information.
Additionally, we may also obtain information as a result of authentication or identity checks. This information is necessary for us to provide you the best service possible or comply with relevant regulations and laws. For example:
- Respond to any inquiries and requests, including refunds and complaints.
- Process payments and orders.
- Prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, ONLY if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
You can request that we erase any personal data we hold about you at any time. This does not include any data we are obliged to keep for administrative, legal, or security purposes (for example taxes and accounting).
Comments
When visitors leave comments on our site, the system will collect the data shown in the comments form,.
After approval of your comment, your profile picture or avatar will be visible to the public in the context of your comment.
Embedded content from other websites
Articles on our Blog may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
As with any other websites, these may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
how we use Cookies
- We use cookies to keep track of basket contents while you’re browsing our site.
- When you leave a comment on our site you may opt in to saving your name, email address, and website in cookies. This means you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, the system will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third party services who help us provide our orders and store services to you; for example Paypal and Mailchimp.
- Payments: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
- MAILCHIMP: When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. You can delete your comments at any time.
For users that register on our website or Blog, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
